Once upon a time, scaling production may have been enough to be competitive. Now, the most competitive organisations scale change to continually improve customer experience. How can we use what we’ve learned scaling production to scale change?
I recently presented a talk titled “Scaling Change”. In the talk I explore the connections between scaling production, sustaining software development, and scaling change, using metaphors, maths and management heuristics. The same model of change applies from organisational, marketing, design and technology perspectives. How can factories, home loans and nightclubs help us to think about and manage change at scale?
Read on with the spoiler post if you’d rather get right to the heart of the talk.